Terms & Conditions
Acelox Terms & Conditions
1. Accepting the System Terms and Conditions
Acelox provides (1) a website located at www.aceloxtech.com and related domains (collectively the “Sites”) and (2) services accessible through the sites (the “Web App”) and software that may be downloaded to a mobile device (“Mobile Application(s)”) all for use with Acelox’s smart device (the “Product”). Collectively, the Sites, Web App, Product, and Mobile Applications are referred to in these Terms as the “Services”. Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Acelox.
These Terms are an agreement between you and Acelox Company. In these Terms references to “ Acelox” “us”, “we” and “our” mean Acelox Company. These Terms give you specific legal rights. You may also have other rights, which vary from jurisdiction to jurisdiction.
BY CLICKING “I ACCEPT” OR BY ACCESSING AND USING THE SERVICES, YOU ARE AGREEING TO ALL THE TERMS & CONDITIONS (“TERMS”) BELOW. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT CLICK “I ACCEPT” AND DO NOT USE THE SERVICES.
PLEASE NOTE THAT SECTION 17 OF THESE TERMS CONTAINS A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH U-TEC. YOU MAY OPT OUT OF ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.
2. Your Privacy
3. Eligibility to Use Our Website
By using the Service, you acknowledge and agree that you are at least 18 years of age or the age of majority in the location from where you access and use the Service. If you are under 18, you acknowledge and agree that you are using the Service with the consent of your legal guardian.
4. Your Use of Acelox Services
Acelox provides content through the Services that is copyrighted and/or trademarked work of Acelox or Acelox’s third-party licensors (collectively, the “Materials”). Materials may include logos, graphics, video, images, text, software, and other content.
Subject to these Terms, Acelox grants you a limited, personal, non-exclusive, and non-transferable license to use and to display the Materials and to access and use the Services solely for your personal use.
You shall not directly or indirectly do any of the following:
(i) modify, disassemble, decompile, or reverse engineer any of the hardware or software that constitutes the Services; (ii) rent, lease, loan, resell, sublicense, distribute, or otherwise transfer the Services to any third-party or use the Services on a time sharing basis or to provide any security or other services for any third party; (iii) make any copies of the software used to provide the Services; (iv) remove, circumvent, disable, damage, or otherwise interfere with security-related features of the Services; (v) delete the copyright and other proprietary rights notices on the Services; (vi) attempt to access, monitor, or use Products of other customers; (vii) use the Services in connection with accessing or monitoring any non-Acelox device; (viii) access the Services in order to build a similar or competitive product; (ix) upload, transmit, or distribute any computer viruses, worms, or software intended to damage or alter a computer or communication network, computer, handheld mobile device, data, the Services, the Product, or any other property; (x) interfere with, disrupt, or attempt to gain unauthorized access to the servers or networks connected to the Services; or (xii) violate any applicable law or regulation.
5. Requirements to Use Acelox
You are responsible for having all required software, hardware, and other system elements and making sure that they are compatible and properly configured. You acknowledge that (a) Acelox cannot provide the Services properly if requirements and compatibility are not met, and (b) you will not receive notifications from your Acelox device when the Product’s internet connection or power is lost, not operating properly, cut, or interfered with, or the Product is damaged or destroyed.
For certain Acelox Products, you must have a working broadband internet connection and either a wired ethernet connection or a Wi-Fi router (802.11 b/g/n), a supported mobile device (to use the Mobile Application), and other hardware, software, equipment or items specified by Acelox from time to time. Acelox reserves the right to change any of the minimum system requirements at any time.
6. Registration and User Accounts
To create an account you must submit your information through the registration page as prompted on the Mobile Application or our Sites, including your name, email address, phone number, zip code/post code, and address. You may provide additional optional information during setup which is not required to register for an account but may be necessary to provide you with full Services or might be helpful to Acelox in providing you with a more customized experience. This information could include, for example, payment information.
As part of the registration process, you will create a password that will allow you to log in to the Services. You are responsible for maintaining the confidentiality of your password and for all activities that occur on your account. You agree not to share your password, let others access or use your password, or do anything else that might jeopardize the security of your password.
All the information that you provide when registering for an account and otherwise through the Site must be accurate, complete, and up to date. You may change, correct, or remove any information from your account by either logging into your account directly and making the desired changes or contacting Acelox’s support team.
Admin & Users
The individual who first creates an account and sets up the Product is the owner of the Acelox Product associated with that account and the primary account holder (“Admin”). Individuals who are authorized to access a Location Owner’s Products and Services are authorized users (“Users”) under the Admin’s account and are invited through the Mobile Application. Users may have the ability to use the Services and the Products (for example, a User can lock or unlock the Product). Users may also have the ability to view information (including personal information) and content across all of Admin’s Products (for example, a User will receive notifications of events). Users are responsible for their own actions in connection with the Products and Services, but the Admin also agrees to be fully responsible for all actions taken by a User relating to the Products and Services.
7. Security of Your Information
Acelox cares about the integrity and security of its users’ personal information. Acelox uses industry best practices when it comes to security. Despite taking these steps, Acelox cannot guarantee that unauthorized third parties will never be able to defeat Acelox’s security measures. You acknowledge that you provide your personal information and your use of the Services is at your own risk.
8. Integration With Third-Party Platforms and Services
9. Electronic Communications
By using the Services, you consent to receiving service related electronic communications from Acelox, which may include notices about applicable fees, transactional information, and other information related to the Services. You agree that any notices, agreements, disclosures, or other communications that we send you electronically will satisfy any legal requirements, including that such communications be in writing.
10. Mobile Applications
Acelox does not warrant that the Mobile Application will be compatible with your mobile device. Other applications may interact with the Mobile Application in unpredictable ways, and Acelox does not warrant against malfunctions or errors caused by such interactions.
Acelox grants to you a non-exclusive, non-transferable, revocable license to use any object code copy of the Mobile Application for one registered account on one mobile device owned or leased solely by you for your personal use in connection with the Services.
Acelox and its third-party licensors or suppliers retain all right, title, and interest in and to the Mobile Application. Standard carrier data charges may apply to your use of the Mobile Application.
The following additional terms and conditions apply with respect to the Mobile Applications:
- You acknowledge that these Terms are between you and Acelox only, and not with Apple, Inc. (“Apple”) or Google, Inc. (“Google”).
- Your use of Acelox’s Mobile Application must comply with Apple’s then-current App Store Terms of Service and Google’s then-current Google Play Terms of Service.
- Acelox is solely responsible for our Mobile Applications and the Services. You acknowledge that Apple and Google have no obligation to provide maintenance and support services with respect to our Mobile Applications.
- You agree that Acelox is solely responsible for addressing any claims by you or any third party relating to the Mobile Applications, including, but not limited to: (i) product liability claims; (ii) any claim that the Mobile Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and that all such claims are governed solely by these Terms and any applicable laws.
- You agree to comply with all applicable third-party terms of agreement when using the Mobile Applications.
- The parties agree that Apple and Google are third-party beneficiaries to these Terms as they relate to your license of Acelox’s Mobile Applications.
Apple, the Apple logo, and iPhone, are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. Android is a trademark of Google, Inc.
11. Unsupported Countries
Although the Services are accessible worldwide, Acelox’s Services are not available to all persons or in all countries, including persons and countries prohibited by US law. If you are accessing or using the Services from an unsupported country, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
12. Our Intellectual Property Rights
U-tec is the exclusive owner of rights and interests in and to the mark Acelox and the Acelox logo in the Know in the United States and abroad. Other trademarks, names, and logos on or available through the Services are the property of their respective owners.
Unless otherwise specified in these Terms, all technology and intellectual property available or appearing on or through any of the Services, including the Mobile Application, information, software, documents, services, content, site design, text, graphics, logos, images, and icons, are the sole property of Acelox or its licensors. All rights not expressly granted herein are reserved by Acelox.
13. Disclaimer of Warranties and Indemnification
The warranty for the Acelox Product is set forth in the Acelox Limited Warranty.
U-TEC, FOR ITSELF AND ITS LICENSORS, MAKES NO EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS, WARRANTIES, OR GUARANTEES IN CONNECTION WITH THE SERVICES. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND MATERIALS AND ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED IS PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE,” AND “WHERE-IS” BASIS, AND U-TEC DISCLAIMS AND EXCLUDES ALL WARRANTIES, WHETHER STATUTORY, EXPRESS, OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SATISFACTORY QUALITY, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.
Acelox does not provide any warranties against viruses, spyware, or malware that may be installed on your mobile device or computer.
Acelox’s equipment and Services cannot eliminate occurrences of the events they are intended to detect or avert, including fires, floods and burglaries. Other than as expressly set forth in the Acelox Limited Warranty, Acelox makes no guarantee or warranty that the Acelox product or Services will detect or avert such incidents. You release, waive, discharge, and promise not to sue or bring any claim of any type against Acelox for loss, damage, or injury relating in any way to the Product or Services.
Acelox and its licensors and suppliers make no warranty that defects will be corrected or that the Services (i) will meet your needs or requirements; (ii) will be compatible with your home network, computer, or mobile device; (iii) will be available on an uninterrupted, timely, secure, or error-free basis; (iv) will be accurate or reliable; or (v) will give notifications at any given time or at all. No advice or information, whether oral or written, obtained by you from Acelox or through the Services shall create any warranty.
Human error is always possible, and the response time of police, fire, and medical emergency personnel is outside the control of Acelox. You may not receive alarm signals if communication lines or power is interrupted for any reason.
MOBILE NOTIFICATIONS FROM YOUR U-TEC PRODUCT ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY.
If any other person, including your subrogating insurer, makes any claim or files a lawsuit against Acelox in any way relating to the Products or Services, you shall indemnify, defend and hold Acelox harmless from the claim or lawsuit, including the payment of all damages, expenses, costs, and attorney’s fees.
14. Our Limitation of Liability
IN NO EVENT SHALL U-TEC BE LIABLE TO YOU FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE, OR OTHER ECONOMIC ADVANTAGE) HOWEVER ARISING, EVEN IF U-TEC KNOWS THERE IS A POSSIBILITY OF SUCH DAMAGE. U-TEC’S TOTAL LIABILITY ARISING FROM OR RELATED TO ANY OF THE SERVICES OR THE PRODUCTS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE, WILL NOT EXCEED THE FEES ACTUALLY PAID BY YOU TO U-TEC OR U-TEC’S AUTHORIZED RESELLER FOR THE SERVICES OR THE PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS (IF ANY).
Nothing in these Terms (including anything specified in this "Our Limitation of Liability" provision) shall attempt to exclude or limit liability that cannot be excluded or limited under applicable law.
These limitations apply to the maximum extent permitted by law and notwithstanding any failure of the essential purpose of these Terms or any limited remedy hereunder.
Time Limit to Bring Claims
No suit or action may be brought against Acelox more than one year after the date of the incident that resulted in the loss, injury, or damage, or the shortest duration permitted under applicable law.
15. Disputes with Acelox
Please read this carefully. It affects your rights.
Most customer concerns can be resolved quickly by contacting us at email@example.com. This section relates to disputes that may arise between you and Acelox. Arbitration is a form of private dispute resolution in which persons with a dispute waive their rights to file a lawsuit, to proceed in court, and to a jury trial, and instead submit their disputes to a neutral third person (or arbitrator) for a binding decision. You have the right to opt out of this provision (as explained below), which means you would retain your right to litigate your disputes in a court, either before a judge or jury.
Please read this provision carefully. All Disputes between you and Acelox shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering into this agreement constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney’s fees).
For the purpose of this provision, “ Acelox” means Acelox and its parents, subsidiary, and affiliate companies, and each of their respective officers, directors, employees, and agents. “Dispute” means any dispute, claim, or controversy between you and Acelox regarding any aspect of your relationship with Acelox, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability, or scope of this provision (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced, and shall include any claims against other parties relating to services or products provided or billed to you (such as Acelox’s licensors, suppliers, dealers, or third-party vendors) whenever you also assert claims against us in the same proceeding.
WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.
Pre-Arbitration Claim Resolution
For all Disputes, you must first give Acelox an opportunity to resolve the Dispute by mailing written notification of your dispute to Acelox. That written notification must include (1) your name, (2) your address, (3) a written description of your claim, and (4) a description of the specific relief you seek. If Acelox does not resolve the Dispute within 60 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.
Exclusions from Arbitration/Right to Opt Out
Notwithstanding the above, you or Acelox may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, in which case it may be initiated in small claims court; or (b) YOU OPT OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS OF THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the “Opt-Out Deadline”). You may opt out of this provision by mailing written notification to Acelox. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with Acelox through arbitration. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.
The American Arbitration Association (“AAA”), www.adr.org, or JAMS will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a class arbitration. All issues shall be for the arbitrator to decide, including the scope of this provision.
For arbitration before the AAA for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules For Emergency Measures Of Protection shall apply. The AAA rules are available at www.adr.org. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures will apply. The JAMS rules are available at www.jamsadr.com. This provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action procedures or rules apply to the arbitration.
Because the Services and these Terms concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.
Arbitration Award – The arbitrator may award relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties.
Location of Arbitration – You or Acelox may initiate arbitration in either Fremont, California or the federal judicial district that includes your billing address. In the event that you select the federal judicial district that includes your billing address, Acelox may transfer the arbitration to Fremont, California if it agrees to pay any additional fees or costs you incur as a result of the transfer, as determined by the arbitrator.
Payment of Arbitration Fees and Costs – Acelox will pay all arbitration filing fees and arbitrator’s costs and expenses upon your written request given prior to the commencement of the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law. In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with Acelox as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.
Class Action Waiver
Except as otherwise provided in this provision, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action, or private attorney general action) unless both you and Acelox specifically agree to do so following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of the Arbitration provision, as specified above, this Class Action Waiver will not apply to you.
Neither you, nor any other user of the Site or Services can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.
You understand and agree that by entering into this Agreement you and Acelox are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this provision, you and Acelox might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.
If any clause within this provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this provision, and the remainder of this provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire provision will be unenforceable and the Dispute will be decided by a court.
This provision shall survive the termination of your service with Acelox or its affiliates. Notwithstanding any provision in this Agreement to the contrary, we agree that if Acelox makes any change to this provision (other than a change to the Notice Address), you may reject any such change and require Acelox to adhere to the language in this provision if a dispute between us arises.
Governing Law & Venue
The Federal Arbitration Act, Delaware state law, and applicable U.S. federal law, without regard to the choice or conflicts of law provisions, will govern these Terms. The United Nations on Contracts for the International Sale of Goods and any laws based on the Uniform Computer Information Transactions Act (UCITA) shall not apply to this Agreement. Except for Disputes subject to arbitration as described above, any disputes relating to these Terms or the Services will be heard in the federal or state courts located in Fremont, California.
16. Other Terms
If any of these Terms is found to be inconsistent with applicable law, then such term shall be interpreted to reflect the intentions of the parties, and no other terms will be modified. Acelox’s failure to enforce any of these Terms is not a waiver of such terms. These Terms are the entire agreement between you and Acelox with respect to the Services, and supersede all prior or contemporaneous negotiations, discussions, or agreements between you and Acelox.
17. Changes to These Terms
Our Services are constantly evolving to help us deliver exciting and useful improvements to you. Acelox may make changes to, suspend, or discontinue the Services at any time. Acelox is not liable to you or to any third party for any modification, suspension, or discontinuance of the Services. Acelox may also change, update, add, or remove provisions of these Terms at any time by posting the updated Terms on Acelox’s website, by providing notice through the Services, or by emailing you of any changes. By using the Services after Acelox has updated the Terms, you are agreeing to all the updated Terms; if you do not agree with any of the updated Terms, you must immediately stop using the Services.
18. Contact Us